Last updated: February 2026

Welcome to Petzone [petzoneshop.in]
Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, book an appointment, or contact us for support.

• Personal information (name, email address, billing or shipping address, phone number)
• Pet information (name, breed, age, medical history)
• Order details and purchase history
• Payment information (processed securely through third-party providers)
• Communication preferences

2. Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Verify identity via OTP
• Process transactions and send related information
• Send appointment reminders and service updates
• Respond to your comments and questions
• Improve our services and develop new features

4. Mobile Number & OTP Usage

• If you choose to log in or verify your account using mobile OTP:
• Your mobile number is used only for authentication and order communication
• We do not sell or share your mobile number with third parties for marketing
• OTP messages are sent securely via trusted SMS gateways

5. Cookies

• Petzone Shop uses cookies to:
• Remember your preferences
• Maintain login sessions
• Improve website performance
• Analyze traffic and usage patterns
• You can disable cookies in your browser settings, but some features of the website may not function properly.

6. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

We may share your information only with:

• Payment gateway providers
• Shipping and delivery partners
• SMS / email service providers
• Legal authorities if required by law

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data

9. Third-Party Links

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices or content of those websites.

10. Children’s Information

• Petzone Shop does not knowingly collect personal information from children under 18.
• If you believe a child has provided us with personal data, please contact us immediately.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@petzoneshop.in
• Phone: +91 8750364353
• Address: B8/21(CA, Central Park, Beside Old Police Station, B8, Block B, Near Old Police Station, B7 Road, Kalyani-741235, West Bengal